iconic eyelash curler

My first shu curler served me well for years until it fell apart (understandable). Bought another one in June of last year. Pads in the new one seem to be defective as after 2 months they start popping out of the track. They will stay for 1 sec and one side would come right out making it impossible to curl my lashes. Customer service was useless as their policy is 30 day window return window which clearly already passed.

I’ve used this curler for 20 years. It WAS the best. Over the past few years, they changed the mechanics and it’s not the same. Like many products, they’ve taken shortcuts to make a cheaper (for them), shorter lifespan product My latest purchase feels like the curler is a year old. It doesn’t have the tight squeeze and I changed the rubber pad after a month because the whole thing felt worn out. I’m going to research other brands

This is by far the best eyelash curler on the market but it's ABSOLUTELY RIDICULOUS & MADDENING that you can't buy silicone refill/replacement pads for it! In today's world of constant over consumption and waste, IT SHOULD BE A TOP PRIORITY for the Shu Uemura brand to help support our world to reduce, reuse & recycle by allowing your consumers to buy silicone refill/replacement pads for our Shu Uemura eyelash curlers so we help keep them out of land fills when they are completel fine other than the silicone pad! It actually makes me really mad and upset and makes me not want to buy any of your products anymore! What a stupid and greedy practice to make your loyal customers buy brand new curlers when all they need is a new replacement silicone refill pad! Therefore, I'm only giving this product 3 stars instead of the 5 stars I would give if you did allow us to buy replacement pads! One VERY UNHAPPY customer!