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Return Policy

If for any reason you are not completely satisfied with your Shu Uemura purchase, please contact our customer service at 1-888-748-5678 (Monday to Friday 9:00 am to 5:00 pm Eastern Time) and simply return the purchased products within thirty (30) days of the delivery.

To return an order, print and complete the return form found here, pack the item(s) to be returned, along with the return form in the original package if possible.

We will be happy to credit your account for the amount of the purchase. Please note that all promotional products, including free samples and gifts with purchase, must be returned to:

L'OREAL C/O Freeport Forwarding
11320 STATE RTE 9, 701097
CHAMPLAIN, NY 12919-5062

We recommend that you return all products unopened and in the same condition in which they were delivered via USPS and that you send your return via USPS for your protection and to insure prompt delivery. We're sorry, but return shipping fees are not refundable.

If your package was damaged in shipment by the carrier, and its content rendered unusable, save the box and the merchandise and notify us immediately at 1-888-748-5678 (Monday to Friday 9AM to 5PM Eastern Time).

We are not held responsible for packages delivered to a wrong address which was provided by a customer during the checkout process. It is the customer's responsibility to provide the correct shipping details. Once an order is processed, we are unable to modify any details such as shipping information. Assuming that the item(s) returns to us, a refund will be processed.

customer service

Monday to Thursday from 9AM to 5PM (EST)



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