when you receive your item, you must check it as soon as possible following receipt and always before use. you have 30 days to return your order under our 30-day return period policy, which starts on the day after you received the item. it's so simple, please follow the steps set out below (please see the section headed 'returns and refunds') all items must be returned unused and in the original packaging as they were in when received by you. please ensure that when you receive an item that you take reasonable care of it when trying it/inspecting it eg. please ensure that any security seals or tags are still intact.