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ways to contact us

we want to make sure you get the help you need. check out the options below to find the right team to help you with your query.

order & account queries

if you've placed an order with us online or have a question related to your shu uemura us account, our expert team are on hand to help.


if you need to write to us, please contact: shu uemura service department,  meridian house, northwich, cheshire, england, CW9 7RA. you can also call us on 833-794-1703. Our lines are open from 8am - 5pm, Monday to Friday.

(By submitting this form, I agree to shu uemura Terms of Use, and I have read and acknowledge shu uemura's Privacy Policy. shu uemura will use personal information about you, including your comments on this form, to provide your with personalized online and offline interactions, to improve our products and services, for analytics, and other purposes listed in shu uemura’s Privacy Policy. shu uemura will also use personal information about you to contact you to answer your request in case you wish to be contacted by shu uemura’s customer care team.)

product & experience queries

if it’s not order related, and you’re looking for more information specifically about shu uemura products, please note that direct communication is also available through our live chat feature on site.
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