Frequently Asked Questions
Welcome to Shu Uemura USA Frequently Asked Questions.
Check below to see if we have the answer to your question.
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If you're not sure which product suits you best, or just want to browse, check out Must Have for inspiration...
Discover with all our great new Shu Uemura products in the Must Have category
We've selected exclusive Shu Uemura Gift Sets to give you some ideas, or you can choose from Shu Uemura's extensive range of products.
Once your order has shipped, we'll send you another email to confirm shipment. The shipping tracking information will be included in this email so you can check the status of your order whenever you like.If you have further questions about your order status, please contact us by email or by calling 1-888-748-5678 (Monday to Friday 9:00 am to 5:00 pm Eastern time).
When you become an shu Uemura membership Member, you can access your previous purchases on www.shuuemura-usa.com using 'My Order History' and check out the details of the products you bought in each order.
shuuemura-usa.com ships via USPS to US addresses only, including Alaska, Puerto Rico, US Virgin Islands, Hawaii, and military APO/FPO destinations. shu uemura will not ship to any International Shipping Services such as DHL Borderlinx, VPost or comGateway.
Orders will be processed the same day the order is placed if the order is received by 11:00 am Eastern time. Orders received after 11:00 am Eastern time will be processed on the next business day.
$4.50 shipping cost everywhere in the US.
Orders shipping to Alaska, Hawaii, Puerto Rico, US Virgin Islands, military APO/FPO destinations or US territories can only be shipped through standard shipping mode and will take up to 30 days.
Products purchased on this website are shipped from Canada.
This tracking number can also be accessed via the My Order History section for shu Uemura membership members.If you have questions about your order, please call us at 1-888-748-5678 (Monday to Friday 9:00 am to 5:00 pm Eastern time) or email us and we will be happy to assist you.
Take note that some remote areas can only be delivered by air. For these regions we will unfortunatley be unable to ship orders containing Hazardous Materials (sprays-alcohol).Thank you for your understanding.
221 South 10th St.
Lemoyne, Pennsylvania 17043
If your package was damaged in shipment by the carrier, and its content rendered unusable, save the box and the merchandise and notify us immediately at 1-888-748-5678 (Monday to Friday 9:00 am to 5:00 pm Eastern Time). The carrier will be notified and the damaged package and the damaged items will be replaced.
Just contact us directly by email or call us on 1-888-748-5678 (Monday to Friday 9:00 am to 5:00 pm Eastern time).
- Save your favorite products in a Wish List
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It only takes a couple of clicks to become an shu Uemura membership Member. Just enter your details in the required fields, confirm, and that's it! You're a Member!Why not join now and start enjoying the benefits of Shu Uemura membership right away?
Please enter your email address and we'll send your password by email. Just check your inbox to get your reminder.
Moving? New email address? Just use Edit My Account to fill in your new details, hit confirm and we'll update our records.
When you become a Shu Uemura membership you can save a Wish List of your favorite products to come back and consult anytime.Just sign in as a Member and use My Wish List to access your personal favorites. To reorder products from your list, click on Add to Cart and continue to Checkout.
When you become a Shu Uemura membership, you can access your previous purchases on www.shuuemura-usa.com using My Order History and check out the details of the products you bought in each order.To re-order the same products, just click on Add to Bag and continue to checkout.