If you know which Shu Uemura products you're looking for, you've got many ways to find them on our website:

- Search by keyword
- Search by category of product

If you're not sure which product suits you best, or just want to browse, check out Must Have for inspiration...

Easy! Just type in the keyword you're looking for and hit Go… We'll list all the matching results for you to consult.

 

After the latest product releases from Shu Uemura?

Discover with all our great new Shu Uemura products in the Must Have category

Looking for a great gift? Shu Uemura's Gift Ideas category can help!

We've selected exclusive Shu Uemura Gift Sets to give you some ideas, or you can choose from Shu Uemura's extensive range of products.

We accept Master Card, Visa and American Express. We only accept US credit cards. In some cases, a small processing fee may be charged by your credit card company.

 

When you check out, we will send you an email to confirm your order.

Once your order has shipped, we'll send you another email to confirm shipment. The shipping tracking information will be included in this email so you can check the status of your order whenever you like.

If you have further questions about your order status, please contact us by email or by calling 1-888-748-5678 (Monday to Friday 9:00 am to 5:00 pm Eastern time).

If you have a promotion code, just enter the code in the first Checkout page. Please note that you can only use one promotion code per order.

What did I buy?

When you become an shu Uemura membership Member, you can access your previous purchases on www.shuuemura-usa.com using 'My Order History' and check out the details of the products you bought in each order.

Shipping is free (USPS Ground-Most orders will be delivered within 7-12 business days) for all orders of $50 and more before tax.

shuuemura-usa.com ships via USPS to US addresses only, including Alaska, Puerto Rico, US Virgin Islands, Hawaii, and military APO/FPO destinations. shu uemura will not ship to any International Shipping Services such as DHL Borderlinx, VPost or comGateway.

Orders will be processed the same day the order is placed if the order is received by 11:00 am Eastern time. Orders received after 11:00 am Eastern time will be processed on the next business day.

$4.50 shipping cost everywhere in the US.
Orders shipping to Alaska, Hawaii, Puerto Rico, US Virgin Islands, military APO/FPO destinations or US territories can only be shipped through standard shipping mode and will take up to 30 days.

Products purchased on this website are shipped from Canada.

To track your order, please use the tracking number included in your shipping confirmation email.

This tracking number can also be accessed via the My Order History section for shu Uemura membership members.

If you have questions about your order, please call us at 1-888-748-5678 (Monday to Friday 9:00 am to 5:00 pm Eastern time) or email us and we will be happy to assist you.

If you need to change an order you have already placed, please contact Shu Uemura's Customer Service at 1-888-748-5678 (Monday to Friday 9:00 am to 5:00 pm Eastern time) or use the contact us page>> and select the subject "Shipping/ordering". To expedite your request, enter your order confirmation number in the Message and describe your concern. If you decide to contact us by phone, please have your order confirmation number available. We will always do our best to accommodate your needs.

Please note that due to Air Safety regulations, we cannot ship orders containing Hazardous Materials (sprays-alcohol) through the express or priority service. Orders containing hazardous materials will be shipped through Expedited Parcel service.

Take note that some remote areas can only be delivered by air. For these regions we will unfortunatley be unable to ship orders containing Hazardous Materials (sprays-alcohol).

Thank you for your understanding.

If for any reason you are not completely satisfied with your Shu Uemura purchase, please contact our customer service at 1-888-748-5678 (Monday to Friday 9:00 am to 5:00 pm Eastern Time) and simply return the purchased products within thirty (30) days of the delivery. We will be happy to credit your account for the amount of the purchase.

Address:
Genco
221 South 10th St.
Lemoyne, Pennsylvania 17043

We recommend that you return all products unopened and in the same condition in which they were delivered. We're sorry, but return shipping fees are not refundable.

If your package was damaged in shipment by the carrier, and its content rendered unusable, save the box and the merchandise and notify us immediately at 1-888-748-5678 (Monday to Friday 9:00 am to 5:00 pm Eastern Time). The carrier will be notified and the damaged package and the damaged items will be replaced.

Shu Uemura membership offers a vast range of benefits, including:

- Save your favorite products in a Wish List
- Create ‘Your Profile’ for a quick check-out!
- Receive info on new products
- Receive Shu Uemura emailings for special offers

Join today!