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Welcome to Shu Uemura USA Frequently Asked Questions.
Check below to see if we have the answer to your question.
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If you're not sure which product suits you best, or just want to browse, check out Must Have for inspiration...
Discover with all our great new Shu Uemura products in the Must Have category
We've selected exclusive Shu Uemura Gift Sets to give you some ideas, or you can choose from Shu Uemura's extensive range of products.
Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.
Once your order has shipped, we'll send you another email to confirm shipment. The shipping tracking information will be included in this email so you can check the status of your order whenever you like.
If you are entering a promotional code please press "OK" before proceeding with checkout. You should be able to see the promotion in your shopping bag if it was validated. Not working? We recommend you clear your browser cookies and try again. Find out how to clear your cookies by clicking here.
Please note that only 1 promo code can be used per order. For security reasons, we are unable to take any phone or email orders. Your order must be placed via our online store.
When you become an shu Uemura membership Member, you can access your previous purchases on www.shuuemura-usa.com using 'My Order History' and check out the details of the products you bought in each order.
shuuemura-usa.com ships via USPS to US addresses only, including Alaska, Puerto Rico, US Virgin Islands, Hawaii, and military APO/FPO destinations. shu uemura will not ship to any International Shipping Services such as DHL Borderlinx, VPost or comGateway.
Orders will be processed the same day the order is placed if the order is received by 11:00 am Eastern time. Orders received after 11:00 am Eastern time will be processed on the next business day.
$4.50 shipping cost everywhere in the US.
Orders shipping to Alaska, Hawaii, Puerto Rico, US Virgin Islands, military APO/FPO destinations or US territories can only be shipped through standard shipping mode and will take up to 30 days.
Products purchased on this website are shipped from Canada.
This tracking number can also be accessed via the My Order History section for shu Uemura membership members.
Take note that some remote areas can only be delivered by air. For these regions we will unfortunatley be unable to ship orders containing Hazardous Materials (sprays-alcohol).
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It only takes a couple of clicks to become an shu Uemura membership Member. Just enter your details in the required fields, confirm, and that's it! You're a Member!
When you become a Shu Uemura membership you can save a Wish List of your favorite products to come back and consult anytime.
When you become a Shu Uemura membership, you can access your previous purchases on www.shuuemura-usa.com using My Order History and check out the details of the products you bought in each order.
You can change when your next order is sent if you need it sooner or later. Simply go to My Auto Replenishment. You will see your next scheduled order on the My Next Order tab. Click the "Change" link near the next order date and select the new date for your order.
Shu Uemura’s Auto Replenishment items that have the same order date and shipping address will ship as one order.
You can change when you get pre-shipment notification emails for Shu Uemura’s Auto Replenishment orders. The standard setting for pre-shipment emails is 10 days before an order is placed. To change this simply go to the My Subscriptions tab in My Auto Replenishment and click the "More changes" link under the next order date. You will see the settings for your pre-shipment email and a "Change" link. Click the link to make the changes. You can set your pre-shipment email to be between 1 day and 30 days prior to the order being placed.
You can change the email address for pre-shipment emails by calling 1-888-748-5678 between Monday – Friday 9:00 am to 5:00 pm.
You can change your shipping address for Shu Uemura’s Auto Replenishment orders or individual items. To change the shipping address for an order simply go to the My Next Order tab in the My Auto Replenishment section of our site and you will see the shipping address for that order on the bottom. Click the "Change" link to change the shipping address.
If you need to skip a delivery, simply go to My Auto Replenishment. You will see your next scheduled order on the My Next Order tab. Click the "Skip" link near the next order date to skip an order. The next delivery will be shipped according to your next order date.
You can cancel Shu Uemura’s Auto Replenishment orders or individual items at any time.
To cancel an order simply go to the My Next Order tab in My Auto Replenishment and click the "Remove" link underneath the quantity to remove the item from the order. When you remove the item you will have the option to remove it from the order or to cancel all future deliveries.
The My Next Order tab shows the details of your next scheduled order. An order may contain more than one individual item scheduled for Shu Uemura’s Auto Replenishment if the items have the same delivery date and shipping address.